HelpLayer monitors your inbox 24/7, resolves tickets autonomously, and learns your product from your own docs. No helpdesk migration. No $50K contracts.
$50K-$200K+ contracts. 3-6 months of implementation. Professional services required. Built for Fortune 500, not for you.
Want AI support? First, migrate your entire helpdesk to their platform. Then pay $0.99 per resolution on top of your subscription.
Pattern-matching on keywords. Falls apart the moment a customer asks something slightly different. Not autonomous. Not learning.
Suggests drafts for your team to review. Saves time, but you still need humans reading every ticket. That's a tool, not an employee.
Gmail, Outlook, any email. HelpLayer sits on top of what you already use. No new platform to learn.
Knowledge base, FAQ, past conversations. HelpLayer reads everything and builds an understanding of your product in minutes.
Resolves routine tickets autonomously. Escalates edge cases with full context. Gets smarter with every interaction.
| Product | Setup | Requires Migration | Target |
|---|---|---|---|
| Sierra | 3-6 months | Custom integration | Enterprise |
| Intercom Fin | Weeks | Yes (Intercom) | Mid-market |
| Zendesk AI | Weeks | Yes (Zendesk) | Mid-market |
| Tidio | Hours | No | SMB (basic) |
| HelpLayer | Minutes | No | SMB (autonomous) |
HelpLayer is building the support employee every SMB needs but can't afford to hire. Autonomous, always learning, always on.